Working in service: a real profession, a true expertise
Behind every welcoming smile, every perfectly served dish, every glass filled right on time—there’s genuine skill at work. At Xtravia, we often say: the dining room is the stage where the art of hospitality comes to life.
If you think being a server is just about carrying plates, think again. Here’s what it really takes:
1 – Human skills at the heart of service
At the core of this job is the guest. The goal? To offer a smooth, pleasant, and frictionless experience. And for that, you need to:
- Have a true service mindset—a sincere desire to please, to anticipate needs before they’re spoken.
- Show courtesy and tact, no matter who’s sitting at the table.
- Keep your cool during the rush or when facing a difficult guest.
- Work as a team—a great service is like a symphony between the floor, the kitchen, and the bar.
2 – Precision in technical skills
Service is also a technical craft, something you learn and constantly refine:
- Know the menu inside out to guide guests (and avoid allergy mishaps!).
- Master the gestures: carrying multiple plates, opening bottles, pouring wine without spilling a drop.
- Handle orders, payments, and POS systems without skipping a beat.
A great server is like a conductor—knowing the score by heart, with every move performed intentionally.
3 – Organisation & memory : the invisible skills
Guests see the smile.
Behind it lies:
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Sharp organisation to manage several tables at once.
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A strong memory to recall even the most specific requests.
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Strict hygiene standards—from spotless attire to a clean dining area.
The ability to anticipate: when to check on the kitchen, when to bring the bill, when to offer coffee… It’s all about timing. And that makes all the difference.
4 – Presence & attitude : you represent the house
Last but not least, good service is also about great energy:
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Physical stamina to stay on your feet for hours, without fading.
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Clear communication to avoid any misunderstandings.
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And above all: quick reflexes and dynamic flow—without ever rushing.
At Xtravia, we train, support, and celebrate those who embody this demanding and beautiful form of hospitality.
Joining our team—or hiring through us—means choosing excellence, humanity, and professionalism.
