Privacy Policy

Personal data

Xtravia undertakes to ensure that the collection and processing of your data on the site is in accordance with the General Data Protection Regulation (GDPR) and the Law on Informatics and Liberty.

All forms and remote services limit the collection of personal data to that which is strictly necessary (minimisation of data) and indicate in particular:

  • the purposes of this data collection (purposes);
  • whether the information is optional or required for us to deal with your request;
  • who may have access (in principal only Xtravia, except where the form indicates that the data must be transferred to a third party in order to deal with your request);
  • your Informatics and Liberty rights and how to exercise them with Xtravia.

When do we collect your personal data? Your personal data may be collected when:

  • you visit our website, which uses cookies;
  • you sign up for our newsletter;
  • you contact customer services using any available means of communication such as email, instant messaging, etc ;
  • you fill in a data entry form or questionnaire on our website.

Personal data collected as part of the services offered at will be processed via secure protocols and in a way which enables Xtravia to deal with requests received via its computer applications.

For further information or to exercise your Informatics and Liberty rights in relation to the processing of personal data by Xtravia, you can contact us:

  • via
  • or by sending a signed letter with a copy of a form of ID to the following address: Avenue des Volontaires, 2 – 1040 Bruxelles – Belgique

You will receive an answer from us within 30 working days.

Right of access

You may ask the data controller directly if any information is being held about you and request that this data be passed on to you in full. Exercising this right allows you to control the accuracy of the data and, if necessary, rectify or delete it.

Right to rectification

You can request the rectification of any inaccurate data about you. The right to rectification is complementary to the right of access. It allows you to ensure that no organisation is processing or circulating false information about you.

Right to object

You can object to being retained on file if you have legitimate reasons. With regard to prospecting, in particular for commercial purposes, you are not required to provide a legitimate reason to exercise this right. You can object to the circulation, transfer or storage of data about you.


What is a cookie?

Cookies are small text files that are installed on your computer or peripheral device when you visit this website.

Purpose of cookies

We use cookies to:

  • Identify you when you log in to this website
  • Generate statistics (audience report) via Google Analytics

Data collected via cookies

Cookies help us to collect data about how you use our website but we do not store anything that could identify you personally in our cookie data about you. We only record a unique session username which helps us to identify your user profile and preferences upon your next visit.

Types of cookies

Session cookies: these cookies are stored temporarily on your computer or peripheral device during a browsing session. They are removed from your computer or peripheral device at the end of the browsing session.

Persistent cookies: these cookies stay on your computer for longer. Persistent cookies help us to recognise you when we need to know who you are for more than one browsing session.

Management of cookies

Most browsers have options to allow you to manage your cookies by adjusting or configuring the cookie settings. In general, browsers let you:

  • show your cookies;
  • enable cookies;
  • disable all cookies or just some specific cookies;
  • disable all cookies when you close your browser;
  • block cookies;
  • be informed when you receive a cookie.

Refusing to install a cookie may make it impossible for you to access certain services. Users can nonetheless configure their computers in the following way to refuse to install cookies:

  • In Internet Explorer: tools tab (cog icon on the top right) / Internet options. Click on Privacy and select Block all cookies. Click OK.
  • In Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the History settings to: Use custom settings for history. Finally, untick it to disable cookies.
  • In Safari: Click on the menu icon (cog symbol) at the top right of the browser. Select Settings. Click on Show advanced settings. In the ‘Privacy’ section, click on Content Settings. In the ‘Cookies’ section, you can block cookies.
  • In Chrome: Click on the menu icon (three horizontal lines) at the top right of the browser. Select Settings. Click on Show advanced settings. In the ‘Privacy’ section, click on preferences. In the ‘Privacy’ tab, you can block cookies.

Additional information about cookies

To find out more about cookies, please visit the CNIL (National Commission on Informatics and Liberty) website:

Data security

We do our utmost to ensure the security of your data. Our site is protected by the HTTPS protocol and transferred data is encrypted.

Statistics and audience reports

Google Analytics uses cookies. These generate data concerning your use of the site (including your IP address). This data is transferred and stored by Google on servers in the United States. Google uses this data in order to compile site activity reports. You can find further information about Google Analytics’ privacy terms and conditions on the following sites:

Facebook pixel

When you visit our website, if you are logged in to Facebook, a non-personal and non-reversible check digit for your user data is sent to Facebook for the purposes of analysis and marketing. You can find more information about the purposes of this data collection, subsequent processing and the use of your data by Facebook, as well as the privacy setting options at the following addresses: